‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline might not appear as an clear candidate for social media algorithms.
However, its rise as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, seeing big businesses investing heavily in content creators and reducing expenditure on advertising goods in traditional media.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a byproduct of the drilling process. Now, a flood of content from users have documented the product’s widespread use in “life hacks”.
Promoted as a remedy for cleaning shoes or making fragrance last longer, along with a cure for noisy doorways. Users have even applied it to stop the scourge of snack dust adhering to hands.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational amplified the hacks by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the sting of chili on the mouth were validated. This was also the case for ideas it could prolong perfume and revive leather bags. Proposals that it might brighten smiles or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content.
Shifting to Modern Engagement
The company's social media lead, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said engaging on social media “without spoiling the atmosphere” was essential.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and talking about what they used.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Now it’s many conversations, many communities. The evolution of platform algorithms means that these groups seem specialized, however, they are large.
“If you can make sure your brand is shared by consumers, recommended by peers, that is how you can build trust and relevance. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects seismic changes taking place in media consumption, with the youth demographic allocating more attention to social media platforms than legacy broadcast and print media.
The shift is reflected in falling revenues for TV and print advertising. Within the United Kingdom, advertising income for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
This further signifies a media convergence as brands effectively act as media producers, collaborating with numerous influencers to promote their goods.
A commercial director at a major talent agency said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to gauge performance.
This strategy is expanding. Advertising spending on digital creator partnerships is growing fourfold quicker than the broader media sector. Across the United States, it has over doubled since 2021 and is expected to hit tens of billions in 2025.
Traditional Media's Continued Place
Even with this transformation, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”